COURSES

Executive Courses

  1. Set-up and Pre-Opening Strategies
  2. Business Planning
  3. Sales and Marketing Planning
  4. Departmental Synergies
  5. Leadership Techniques
  6. Effective Meeting Techniques

Management Courses

  1. Management Techniques
  2. Leadership Techniques
  3. Departmental Policy and Procedure
  4. Management Principles and Awareness
  5. Time Management

Staff Courses

  1. Customer Service
  2. Motivation and Standards
  3. Coaching and Development
  4. Supervisor Job Functions
  5. Game Knowledge Enhancements
  6. Productivity and Efficiencies

MANAGEMENT & STAFF TRAINING SEMINARS

Phoenix Gaming can also construct specific training programs for your casino executives, managers and staff via intense short courses and seminars. The courses and seminars are designed to ensure that your personnel gain a stronger awareness of the overall casino business and their specific role. We teach the basics, not only how to perform a particular job function to the best of their ability but an appreciation of the business in general and use of effective management skills, strategic planning practices, and productive and efficient working skills.

If your casino has not put your personnel through effective training seminars it's unlikely your management and staff will really come to understand the many and varied complexities of the business. For your casino business to be successful your management and staff must develop personally and be constantly striving to achieve the strategic plans set for your Company.

Phoenix Gaming can offer varied successful methods to increase your management and staffs’ performance in these areas. The main benefit resulting from these training courses will be the immediate increase in your casino’s productivity and profitability.

Courses Include training for all levels: Executive, Management, Supervisory & General Staff

Courses:

Our courses are divided into three main categories. Each category focuses on the crucial areas within the job function at each level of your management and staff structure.

  • Executive Courses
  • Management Courses
  • Staff Courses